About US
SAN JUAN
PROPERTY MANAGEMENT EXPERTS
WHY CHOOSE TIHG
Since 2007, TIHG has specialized in property and asset management of high end resorts and residential communities in both Florida and the Caribbean. By having a dedicated property management team, we can offer our clients a low property to manager ratio, as well as a high level of professional, personalized service. We are able to provide services via an administrator and a community manager. TIHG is never more than a phone call away, whether we are on-site or off, our team is readily available to provide assistance.
Our team focuses on providing owners, investors, board members and HOA's with timely communication, easy to understand financial statements as well as operating analysis and comprehensive property management. All of our property managers are first and foremost leaders, we accomplish our goals through staff inclusion not exclusion. We all follow the same “CFE plan”, Communicate, Follow Up and Execute.
Our extensive experience in both luxury residential and resort communities separates us from other property management companies. We are a customer centric company. We pride ourselves on the continued exceptional service we provide our clients and are able to provide references to any of our properties on request.
TIHG is led by Martin Smith (CEO), a graduate of the University of Surrey's Hospitality and Tourism School and brings to the team over 40 years of luxury resort, residential and development experience. Coming from the luxury hospitality and residential segment, Martin is the driving force behind TIHG and commitment to customer service, attention to detail and quality of work.
OUR CORE VALUES
At The Integrity Hospitality Group (TIHG), we are built on a foundation of trust, excellence, and commitment. Integrity is at the heart of everything we do, from property management to guest services. We believe in honesty, transparency, and accountability, ensuring that every decision we make aligns with the best interests of our clients, partners, and the communities we serve in San Juan, Puerto Rico. Our dedication to exceptional service is reflected in our attention to detail, our drive for continuous improvement, and our unwavering commitment to delivering outstanding hospitality experiences.
We are passionate about leadership, teamwork, and innovation, always striving to set new standards in hospitality management. Our people-first approach ensures that our employees, clients, and guests feel valued and supported. Through sustainable practices, responsible business operations, and a focus on long-term success, we aim to make a positive impact on the hospitality industry in San Juan, Puerto Rico. At TIHG, we don’t just manage properties—we create environments where businesses thrive, guests feel at home, and excellence is the standard.
CURRENT PORTFOLIO
GET STARTED WITH THE INTEGRITY HOSPITALITY GROUP
CONTACT US
Our address
PO BOX 16237
San Juan, PR 00908
